Broadway Commons FAQs

Frequently Asked Questions

Bunny Photo Hours

April 2 – April 16
Monday – Saturday 11:00am – 7:00pm
Sunday 11:00am – 6:00pm

Pet Night
April 5 and April 12

5:00pm – 7:00pm

Frequently Asked Questions

Q: What are the dates and times for Bunny Visits?
A: See calendar above.

Q: Where is Bunny Located?
A: Center Court adjacent to Forever 21.

Q: Is my family required to wear a mask?
A: NYS does not require masks indoors, however it is subject to change. It is still recommended to follow CDC guidelines.

Q: May I just show up and wait in line?
A: Yes. While reservations are limited and walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q: Can I make an appointment at the set?
A: Yes, but it is best to make it on line prior to coming to the set to assure a time that is convenient for you.

Q: Is there a cost to making an appointment with Bunny?
A: The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Bunny and a $20.00 credit towards any photo and/or digital photo purchase.

Q: What if I need to change my appointment after I book?
A: When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q: May I cancel my appointment?
A: There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q: What if my child gets sick?
A: Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q: Where do I park?
A: Nearby parking would be entry 3, 6, 7 & 8.

Q: Are there restrooms at or near the photo area?
A: Center restrooms are located in the Food Court area.