Frequently Asked Questions

February 18 – April 3
Monday – Saturday 10am-8pm
Sunday 11am-6pm

Closed on Easter Sunday

Frequently Asked Questions

Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols – but our goal is still to provide your family with a wonderful experience!

Q: What exactly is a in person contactless experience?
A: Children will have no physical contact with Bunny. Bunny will still be in the photos but there will be no physical contact. This includes sitting on Bunny’s lap, hugging Bunny, etc. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.

Q: Is my family required to wear a mask?
A: Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s) will need to go back on once the photos have been taken. We will follow local and state CDC rules.

Q: What if my child gets sick?
A: PLEASE DO NOT BRING YOUR CHILD OR ANY FAMILY MEMBER THAT IS SHOWING SYMPTOMS OF ILLNESS OF ANY KIND. If your child or any member of your party is sick on the day of their appointment, you may log in to your account and reschedule your appointment as long as you do so at least one hour prior to your scheduled appointment. If you do not reschedule at least one hour before your appointment and you no-show, you will not receive a refund. Towards the end of the season, if all appointments are sold out, there may not be an opportunity to reschedule sick children.

Q: Are reservations required to visit the Bunny?
A: No. Appointments are available through reservations and for your convenience. Walk ups are available!

Q: Is there a cost to make an appointment with the Bunny?
A: Yes, We ask that you place a $20 deposit to secure your spot. 100% of the deposit will be applied towards your purchase of photos or digital download.

Q: What if I need to change my appointment after I book it?
A: When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account VIA the confirmation email and do so. Please keep in mind that you may only rebook your appointment while time slots are available.

Q: Can I cancel my appointment?
A: Yes, if you need to cancel your appointment time please log into your account and cancel your appointment. Must be canceled more than 24 hours prior to scheduled time so that other families can book that time slot.

Q: What if my child gets sick?
A: If your child is sick the day of the appointment, you should call at least 2 hours ahead of your scheduled appointment. While we cannot guarantee that we can reschedule your appointment, we will make every effort to try and accommodate you on another day.

Q: My digital download isn’t working, or I haven’t received my email, what should I do?
A: If you are experiencing issues with your digital download link please call us at 800-210-7698 x101 or send us an email to You may also go to and enter your picture code number.

Q: When should I arrive for my appointment?
A: We ask families to check in 5-10 minutes prior to their scheduled appointment time .Please plan ahead and give plenty of time to park.

Q: Can we use our personal camera or video recorder when we visit the Bunny?
A: We ask that you let our trained staff to take photos of the experience. We do not allow personal cameras on the set. Thank you for understanding.

Q: Are there restrooms on the set?
A: No there are not but there are some public restrooms nearby.

Q: What steps are you taking to make sure that visitors are not exposed to Covid 19?
A: The safety of our guests and staff is top priority. The following processes will be used to keep the photo space clean and safe:
• The set will be thoroughly cleaned twice daily including all common areas and restrooms.
• High touch points such as door handles and counters will be cleaned after each guest.
• Hand sanitizer will be provided in the entrance atrium and photo printing area as well as in the restrooms.
• Families visiting will be distanced as they move through the process.
• The ordering and payment process has been moved to the guest’s smart phone to make the process as touchless as possible.
• Staff members will be wearing masks.
• All guests over the age of 2 should wear masks when entering and exiting the set.
• Families will be distanced from Santa during the photo process.