March 20 – April 3
Monday – Saturday: 11:00am – 7:00pm
Sunday: 11:00am – 6:00pm
Frequently Asked Questions
Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols but our goal is still to provide your family with a wonderful experience!
All visits with Easter Bunny in will be by appointment only. Here are the answers to the more frequently asked questions:
Q: What exactly is a contactless in person experience?
A: Children will have no physical contact with the Easter Bunny. Bunny will still be in the photos, but there will be no physical contact. This includes sitting on the Easter Bunny’s lap, hugging the Easter Bunny, etc. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.
Q: Is my family required to wear a mask?
A: Yes, we ask that everyone to wear a mask before, during and after photos.
Q: How will the photos look?
A: This year, the Easter Bunny’s photographer will have some great ideas for fun photos – while keeping everyone safe. The set will have some modifications as far as distance to the Easter Bunny.
Q: Are reservations required to visit the Bunny?
A: Yes. Reservations are required to visit with the Bunny. All appointments must be made in advance online at shopcrabtree.com.
Q: Where is the Easter Bunny located?
A: Across form guest services.
Q: Why are visits with the Easter Bunny by appointment only?
A: Appointments are truly the best way to offer a relaxed stress free experience for all visitors. In addition, this year appointments will help keep families socially distanced and our guests and staff safe during the experience.
Q: How does the booking system work?
A: Available times will be displayed on your screen. Choose the time that works best for your family and follow the instructions to complete the booking process. You will receive an email confirmation as well as a reminder the day before your appointment.
Q: What do I do when I arrive for my appointment?
A: Check in with the host. We have arranged to have social distanced areas for each family to move through the process.
Q: Can I just show up and wait in line to see the Easter Bunny?
A: No, all visits with the Easter Bunny are by appointment only. Our staff can assist entering you into the booking system
Q: My digital download isn't working, or I haven't received my email, what should I do??
A: If you are experiencing issues with your digital download link, please call 800-210-7698 x101 or send an email to email@example.com. You may also go to mybunnypics.net and enter your picture code number.
Q: Is there a cost to make an appointment with Easter Bunny?
A: The appointment booking portal requires a $20 deposit for the contactless in person experience. 100% of the deposit will be applied towards your purchase of photos or digital download.
Q: What if I need to change my appointment after I book?
A: When you book your appointment, you will create an account in the system. If you need to change your appointment, simply log into your account and do so or use the link in your confirmation email to do so. Please be sure to log in and change your appointment rather than booking a new appointment. Keep in mind that you may only rebook your appointment while time slots remain available.
Q: Can I cancel my appointment?
A: Yes, if you need to cancel your appointment time, please log into your account and cancel your appointment. Your appointment must be canceled more than 24 hours prior to the scheduled time.
Q: What if my child gets sick?
A: Please do not bring your child or any family member that is showing symptoms of illness of any kind. If your child or any member of your party is sick on the day of their appointment, you may log in to your account and reschedule your appointment as long as you do so at least one hour prior to your scheduled appointment. If you do not reschedule at least one hour before your appointment and you do not show, you will not receive a refund. Towards the end of the season, if all appointments are sold out, there may not be an opportunity to reschedule sick children.
Q: When should I arrive for my appointment?
A: We ask that families arrive no more than 5-10 minutes prior to their scheduled appointment time.
Q: Can we use our personal camera or video recorder when we visit Easter Bunny?
A: We ask that you let our trained staff to take photos of the experience.
Q: What steps are you taking to make sure that visitors are not exposed to Covid 19?
A: The safety of our guests and staff is top priority. The following processes will be used to keep the photo space clean and safe:
• The set will be thoroughly cleaned twice daily including all common areas and restrooms.
• High touch points such as door handles and counters will be cleaned after each guest.
• Hand sanitizer will be provided in the entrance atrium and photo printing area as well as in the restrooms.
• Families visiting will be distanced as they move through the process.
• Staff members will be wearing masks.
• All guests must wear face coverings when entering, during, and exiting the set.
• Families will be distanced from the Easter Bunny during the photo process.